HULT MBA Alumni talks about sharing business skills

Jackie Ngu

Jackie Ngu runs a family business here in London supplying healthcare professionals to the NHS. A Hult MBA Alumni she talks about the challenges of volunteering by skype and mobile as part of our #Uganda600 programme.

The Experience

When I first received the details about attending an event at Hult International Business School, called Grow movement, I didn’t need convincing. I have always donated to charities but never felt like I was actually making a difference as you never knew really where your donation was going. Unfortunately I was not even able to attend the event as I had to do a presentation, but as I said before, this was not necessary. I just knew that it would be a privilege for me to be given the chance to empower African entrepreneurs not just waiting to get handouts but wanting to be able to provide for their family.

My client

I think I have been very lucky with my client. Gorreti is hardworking with 2 shops selling a range of items from electrical to stationary items. She is always willing to try out new ideas and we have very good discussions about the way forward. She knows exactly where she needs help and where she wants her business to go. I am hoping I can work with her to make a positive difference.

Challenges

Our one and only main challenge has been getting Gorreti connected onto the internet. This is not something she had done before and very difficult to assist someone with this over the phone, when you are not sure what they can see. We are getting there as she has been able to open my email and also the attachment. Just need her to be able to send me an email. That will be the next challenge. Going forwards it would be great for Grow Movement to supply more basic IT skills to entrepreneurs before they start the programme as it can be difficult to consult entirely by Skype.

Jackie we totally agree with you! Our vision for the future is to have more basic training up front before releasing to VCs to start. All in the plans we just need funding!

Laura Mooney based in the USA is a senior marketing executive specializing in business-to-business marketing of software and services for growth companies. With 20+ years of experience in the software industry, and an MBA from a top-25 business school she decided to take on a real challenge and join the Grow Movement #Uganda600 team. Here is her story todate!

Zuman to Growth!

Zuman Traders

Zuman Traders is a hardware store in Kampala, Uganda, run by Yusuf Manshur and his wife, Zubeda. They also have a small construction business which keeps Yusuf busy full-time, leaving Zubeda to run the store and work with Grow. Two months into Grow Movement’s Uganda600 project, we’ve had six sessions by phone and Skype. The primary goals we’d like to achieve as a result of the Grow project are a 20% increase in retail sales and the addition of one new reliable supplier.

The biggest challenges to progress so far have been lack of technology, lack of resources and the early stage of the retail business. On the technology front, they do not own a computer, do not use email and mobile phone connections are often poor, making communications difficult. The challenge with lack of resources to invest in marketing is somewhat driven the stage of the business. The hardware store is currently housed in a temporary structure. They are working through the Uganda permitting process to get the approvals needed to construct a permanent building, which will be much larger and hold more inventory. The permit process is slow, and they do not anticipate being able to start construction until early 2016. Unfortunately, they do not want spend money on marketing activities that would be critical to attracting new customers (such as the production of a storefront sign or an ad placement), because the money needs to go toward the permanent building. This will impact how quickly they can grow in the near-term.

Zubeda Manshur Uganda600 client

On the positive side, they have no debt and the business is generating enough profit each month to keep them going and support their growing family (Zubeda will be giving birth to their third child in October!). We have been able to start a client outreach program for upselling and implement a scaled pricing model that encourages larger volume purchases. I have also encouraged her to research and join local trade associations related to construction and furniture making, in order to meet potential clients and suppliers and get the word out about their business.

Zubeda is engaging actively in our discussions and logging the recommendations I offer into her business journal. She has stated that while she may not have the time or money to implement all of the ideas right now, she wants to log them and work on them over time as they continue to grow the business.

 

Grow Treasurer Nominated for Financial Leadership Award with Sayer Vincent

Grow Movement is thrilled to announce that its Treasurer, Karim Bennouna has been shortlisted for a Financial Leadership Award with  Sayer Vincent  for his volunteer work  managing Grow's financial planning and accounts. Well done Karim, we look forwards to the results on September the 17th! Great to see organisations like Sayer Vincent honoring the work that volunteers do!

Grow Movement on TVCnews

Claire Jenkins

Alvi Kuti being interviewed

 GrowMovement had its first TV appearance last week on TVCnews, a Pan African TV channel. Given less than 24 hours notice to organise our CEO, London based volunteers with African Heritage to talk with their clients via Skype and to prepare a team meeting! TV report Joyce Ohajah interviewed the Grow team..our CEO even had to tidy up her desk!

Joyce Ohajah

Takudzwa Kufa, a British Zimbabwean was filmed talking with his first client, Jean Claude Ntakirutima in Rwanda who runs a waste recycling business; Kigali Sanitation. They first worked together over a year ago so it was great for them to catch up! Jean Claude has continued with Grow Movement and is now working on a computer recycling proposition.

Alvin Kuti, spoke about his experience working with Malawi and
now Ugandan entrepreneurs and why he chooses to volunteer with Grow Movement.

Click here to hear what the Grow team had to say!

Launching Uganda600...how are we doing?

On the 20th July Grow Movement launched more projects in one day than in our entire combined history of 5 years. 570 projects went live on our new IT system. At Grow we  do like a challenge so launching all of this on one day some may say 'crazy', others admire our go getting nature.

Uganda600 calling!

So 7 weeks on how are we doing? Today we have 520 projects left so we are running at around a 90% success rate which is a huge improvement on our standard rate which is usually around 75%. The drivers for this improvement is enabling our client managers to be present during the first and second sessions. We have found that this is invaluable in supporting our clients who can often be nervous and very unsure on what to expect..which is often the case for our volunteers too!

The main drivers for our project fails have been down to clients' business closing, or others just feeling that this is too overwhelming, or perhaps just missing what a great opportunity this is. We have had a number of volunteers drop out as well owing to change in work commitments, or illness within the family. All clients that have had a failed VC have been re-matched if the client manager agrees the client should stay on the programme. For those volunteers who have had a failed client most have been re-matched and any should have been contacted this week by your client manager.

Our new IT system has proved to be a big hit especially with our volunteers who have been with Grow for a while. 2 years ago we were all excel and google docs with VCs emailing our client managers to update on progress. Now volunteers can record their sessions on line, leaving cpomments that our client managers can see. We have had a few teething problems in terms of log ins, emails going to spam, session dates not being recorded properly! These are all being worked out. The online community and mobile versions will be available from the 1st of October 2015.

Making calls!

Other challenges have included 'boot leg videos'. When you run so many projects on mass situations that have been a round for a while suddenly take on a different light. Across Africa, South East Asia and South Americas boot leg DVD retailers are quite common and an entry point into business for many entrepreneurs. A number of VCs raised the issue if Grow should be working with those companies that flout international copy right laws, yet are registered to retail in Uganda. Grow took counsel from Enterprise Uganda, London Business School and members of our Uganda Advisory Board and made the decision to work only with those companies that have revenue from other products and services other than boot leg DVDs. A difficult decision to take.

Uganda 600 talking!

Further challenges include the 'adjustment process' for new VCs. With over 400 new VCs getting to grips with clients without email access, smart phone or lap tops and whom have a very different approach to time, who will cancel sessions at the last minute and not do home work...it takes time! It is often difficult to know in the beginning how many sessions is it ok to cancel, how late can a client be before they are being rude? The simple answer is just to be patient..our clients are new to this process and at the start do not fully get it. Be patient, relax and stick with it. Once you get over session 5 the penny drops.....on both sides!

Shortlisted for 3 Third Sector Excellence Awards

 Recently Grow was asked, 'What you do is amazing, what awards have you won?'  Simple answer is none, we have never spent the time on applications feeling that management time was better spent elsewhere. During our recruitment for #Uganda600 Grow spoke to many different companies and often we heard 'What you do is amazing, why have we not heard about you before?'

Grow decided it was time to start winning some awards so we can show case our incredible clients and volunteers making an immense impact around the world. Grow is thrilled to announce that we have been shortlisted for 3 awards with Third Sector Excellence Awards.

Volunteer of the Year (Jeremy Roebuck)
Volunteer Manager of the Year (Claire Jenkins:
Small Charity, Big Impact

A big thank you goes to those volunteers who help redraft our applications, and of course to our clients, operations teams in country, our volunteers and our Board of Trustees. We are able to have this impact because of you!

Results to be announced on September 26th. Watch this space!

German Consultant Karin Stumpf visits the Uganda600 team in Kampala

Karin with Judith and Mohammed

Volunteering with Grow is a unique and fascinating experience.  Imagine having the opportunity after 3 years and 4 projects to go and visit Kampala. This is exactly what Karin Stumpf from Germany did, even finding time on her holiday to run two masterclasses with Grow clients. 


One Day in Kampala
"...A short ring wakes us: my husband and I have time for a short shower and a brief breakfast, before heading to the Grow Movement head office. As we don't dare to (yet) take the boda bodas, the motorcycle taxis, we walk for 15 minutes and are in sweat when we arrive. 

In the office we meet Judith and Mohamed again. Despite a long evening the night before, where we conducted two Master Classes that they had organized, they are up and running, and already having fun, with us, with themselves. The atmosphere is friendly and relaxed. We on the other hand are a little more tense, not really knowing what to expect from the day ahead of us: we are to join local project managers while they recruit some of the 600 entrepreneurs for #UGANDA600!

Karin after her masterclass

After a short goodbye to my husband, Hendricah and Mercy take me under their wings. We are heading with a taxi (actually more of a minibus stopping for any potential customer) to the north of Kampala. There I will meet a photographer, enter 3-4 women cloth shops, discover why photocopying and tailoring should be offered in the same shop (at least when you are close to students needing a graduation gown AND a place to have their thesis printed), see 20 PC shops one next to the other and yes, I will at the end also ride a boda boda. 

Karin in Enterprise Uganda

The day is over very fast and we three girls are exhausted. We have met around 8-10 entrepreneurs in 7 hours. Each entrepreneur has being introduced to the program, first questions around his or her pain points were jotted down, and we had also to reject some entrepreneurs.

I meet my husband back at the hotel. While I had nudged him to follow me in this adventure, he is full of stories and impressions. We both enjoyed the experience that gave us so much insight into businesses in Uganda. Uganda has one of the highest rate of entrepreneurs per capita, and we got to appreciate what it means to face such strong competition while having little financial flexibility. Good to know that we VCs  are helping make a difference in the life of hundreds of Ugandan Entrepreneurs..."

Thank you Karin for being a fantastic volunteer, for supporting Uganda600 volunteers in Europe as well as a Uganda600 client!